Problems with site downloading?

Published on October 26, 2007 By Xeno326 In Stardock Support General

I'm using WinXP SP2, IE7 and when I try to start a download from Wincustomize it tells me it cannot locate the file on the server and this is with several files I tried out just to make sure it wasn't a problem with a specific file. Then I look at the daily downloads and on one I see it was downloaded 16 times, but it won't let me download.

Also I have an issue with downloading Windows Blinds 6 from Stardock Central. I click to update from WB5 to WB6 and it gives me an error saying.

"There was an error auto archiving WindowBlinds 6. The following error occured:
Load: C:\Program Files\Stardock\SDCentral\installed\wb6.xml 0 (file not found)
Result: Auto Archive failed (13)

Would you like to continue with the installation of WindowBlinds 6?"

-- So I click yes, and then...

It tries to validate software before downloading and then it counts down from 3 seconds 5 different times and pops up this error message.

There was an error installing WindowBlinds 6. The following error occured:

Load: C:\Program Files\Stardock\SDCentral\installed\wb6.xml 0 (file not found)
Result: Auto Archive Failed (13)

Would you like to view the installation log file?

View Log:

-- [Installation] ---------------------------------------------------
Download: C:\Program Files\Stardock\SDCentral\data\public\wb6\production\wb6.xml 0 | Attempt: 1 | -14 The Url is invalid
Download: C:\Program Files\Stardock\SDCentral\data\public\wb6\production\wb6.xml 0 | Attempt: 2 | -14 The Url is invalid
Download: C:\Program Files\Stardock\SDCentral\data\public\wb6\production\wb6.xml 0 | Attempt: 3 | -14 The Url is invalid
Server: Using other server http://sdc2.stardock.com
Download: C:\Program Files\Stardock\SDCentral\data\public\wb6\production\wb6.xml 0 | Attempt: 1 | -14 The Url is invalid
Download: C:\Program Files\Stardock\SDCentral\data\public\wb6\production\wb6.xml 0 | Attempt: 2 | -14 The Url is invalid
Download: C:\Program Files\Stardock\SDCentral\data\public\wb6\production\wb6.xml 0 | Attempt: 3 | -14 The Url is invalid
Result: Installation failed (12)

I purchased Window Blinds 5 and Object Desktop so WB6 should be covered, right? Also I had no problems downloading the other stardock software.

Comments

jpkylegirl

on Oct 26, 2007

I believe (and someone correct me if this has changed) that you had to uninstall WB5 before you could download WB6. So that may help that issue.

As for downloading from WC, it seems we are having server issues, and they are currently being looked at.

~Nickie

Xeno326

on Oct 26, 2007

Didn't work, uninstalled rebooted, tried SDCentral and same error messages for both trying to directly download and install and with auto-archiving.

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